Frequently Asked Questions

When we dispatch an order we send you an email with the order’s shipping confirmation including its track and the link where to track it.
Login to your account, find your order and if it wasn’t shipped yet when you can edit your shipping address. You can also contact us by opening a ticket and we will change the shipping address for you.
You will get an email confirmation that your order is completed, the mail will include the tracking number with the link to the tracking page. Also you can track your order by viewing your order in your account.
It depends by the warehouse you are buying from, USA Warehouse ETA is 3-7 days. International and Europe warehouse takes from 10 to 31 days.
Please Note: We are shipping from different warehouses around the world. Each warehouse has a separate shipping cost. We would advise you to order from the same warehouse to avoid multiple shipping costs.
To find out more information about shipping like order processing time and ETA for each warehouse, click on Brands & Warehouses and open each warehouse page.
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Please note that we may not respond to any email on Sunday. Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at [email protected]
All orders are shipped out within 1-7 business days. Please accept our apologies for the shipping delay. Because of restrictions and regulations caused by "Pandemia" it takes longer than usual for the package to be shipped out. But definitely nothing for you to worry about, you'll receive what you have paid for. Hope on your patience and understanding! Domestic Orders: The transit time for domestic orders (U.S.A) is 3-5 business days. When we dispatch an order we send you an email with the order’s shipping confirmation including its track and trace number. International Orders: For international orders shipping can take 5-20 business days. When the order gets shipped you will also receive an email confirmation with its tracking information if it is available. Plan your purchase with advance. Delays can occur in transit or holds at the local customs office so it's possible to take up to 7 weeks for an international order to be delivered. Tracking information is available for some international orders and it could also show delay on updates. Please note that the delivery times given are estimates and are not guaranteed. Deliveries could be delayed due to public holidays and weather conditions. Business days are Monday to Friday, excluding public holidays.
In this case you should provide the Transaction ID (HASH). You can find it in your wallet by viewing the transaction in Block Explorer. It seems there is a difference in price and the system didn't detect your payment.
Zelle is usually providing a transaction payment ID but sometimes they don't. If you won't be provided with a transaction payment ID just enter your order number in the specific field.

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